Return Policy

At Scratch Solutions (badgesSA.co.za), we strive to ensure that each customer has a satisfactory shopping experience. Our Return & Refund Policy outlines the terms and conditions applicable to returns and refunds of products purchased through our online store. Please read this policy carefully before making a purchase. By placing an order with us, you agree to the terms outlined below:

1. Returns

1.1. Eligibility: We accept returns for products that meet the following criteria:

- The item must be unused, undamaged, and in its original packaging.

- The return request must be initiated within 14 days of the delivery date.

1.2. Non-Returnable Items: Certain products are not eligible for return, including:

- Customized or personalized items.

- Items that have been used, damaged, or altered after delivery.

1.3. Return Process: To initiate a return, please contact our customer support team at info@badgesSA.co.za or 011 453 4999 to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be accepted. Once you have the RMA number, securely package the item and send it to the address provided.

1.4. Return Shipping: Customers are responsible for return courier costs unless the return is due to our error or a defective product. We recommend using a trackable courier service to ensure the safe return of the item.

1.5. Refund: Upon receiving and inspecting the returned item, we will notify you of the status of your refund. If the return is approved, a refund will be processed to the original method of payment within 7 business days.

2. Refunds

2.1. Eligibility: Refunds may be issued under the following circumstances:

- The product is found to be defective or damaged upon receipt.

- The wrong item was shipped.

- The product does not match the description provided on our website.

2.2. Refund Process: If you believe you are eligible for a refund, please contact our customer support team within 14 days of receiving the item. Provide detailed information and, if applicable, photographic evidence of the issue. We will review your request and notify you of the outcome.

2.3. Refund Timeline: Refunds will be processed within 7 business days of approval. The time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.

3. Exchange

We do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please initiate a return for the unwanted item following the process outlined above and place a new order for the desired item.

4. Contact Us

If you have any questions or concerns regarding our Return & Refund Policy, please contact us at info@badgesSA.co.za or 011 453 4999. Our sales team is available to assist you during business hours.

Please note that Scratch Solutions (badgesSA.co.za) reserves the right to amend this Return & Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for updates.